Shipping & Delivery

How long will Order Processing take?
We are committed to improving our service and our customers’ shopping experience. We use different methods of delivery because such application of different methods suitable for different countries and regions is able to make the time of transport as shortest as possible, and also assures the safety and convenience of the transport. We are able to deliver our goods to most countries in the world.

Under the normal circumstances, it takes us 1 or 2 days to process your order. After the goods are delivered, we will send the tracking number for your order to you through E-mail.

Delivery assured! If your goods are lost or checked, we will deliver them again.

Will I receive a Tracking Number?
Yes, when your order is shipped out.

How long will it take for me to receive my item?

This refers to the time it takes for items to be shipped from our warehouse to the destination. orders usually takes about 4-15 days.
Estimated time of delivery for metropolitan areas is usually faster than to rural or remote areas. Please note that delays to estimated shipping times may occur during peak holiday season. Once your order has been dispatched, we will send you email updates about its progress so you know when to expect it. If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking as a delivery event.

Can I cancel my order(s)?

Yes it is possible but not guaranteed to be successful as we have received multiple fraudulent cancellations.Cancellations must be made within 2 hours of order placement. Send us an email within 2 hours and let us know the reason why you wish to cancel your order.

I placed an order but I did not receive an order confirmation email. What’s going on?

Please ensure that you have entered the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there.

May I make changes to my order or shipping address?

We usually process orders on the same day they are placed. Should you need to make any change to your order, please email us and we will do our best to accommodate the change request.

However, we are unable to make any promises. If your purchase has already been shipped out from our fulfillment centre, it will be too late for us to retrieve or amend the order. However, you may send the item to our return office and we will swap it for the correct item.

I have a question that is not answered in this FAQ. How do I contact you?

Please email us and we’ll respond as soon as we can. 🙂

Additional Dispatch & Delivery Information

Your order should usually be dispatched within 48 hours of being placed unless it is placed over a weekend or on a public holiday. If this is the case, it will be dispatched on the next business day.

Do note also that on rare occasions custom agents may delay the delivery of some packages. We are unable to take responsibility should such a delay occur, as the release of the package is at the sole discretion of customs officials. If you have any issues, we recommend contacting your local customs office.

We are unable to guarantee exact delivery time as there may be circumstances that are beyond our control. Nevertheless, we will do everything it takes for you to be a happy customer. We do appreciate your business!

By purchasing from dogshockcollar.co.uk, you accept these terms and conditions.

AFTER-SALES SERVICE

All products are covered under warranty for maintenance of the parts, materials and functions,Problems and failures verified upon further identification will be offered free replace parts or products.
Please send email to petsuppliesbuy@gmail.com to get the contact information.
1.Maintenance Service Policy:
(a).parts damaged: Users can contact us through email,If it is parts broken or lose, we will give the first time.The user sends the required parts and is replaced by the user.
(b).Product Repair:Products that need to be Repair must be returned by post office. We are willing to replace the new product for you. Please send the tracking number to me after delivery. The new product will be delivered as soon as possible. I will give you a new tracking number. You have to bear the return shipping costs. The cost of re-delivery is borne by our company.
2.Warranty Time:
The whole series of products, offers one year free maintenance service.